FAQ's

Amenities
	Do you have a projector and screen?
	Yes. There is a projector and screen in the Bramhall room. You also may connect to the large flat screen TV in the Bramhall room for presentations using Chrome Cast or HDMI. We have many connectors to borrow for a wired connection.
	When are staff present?
	Team members come in and out throughout the day to attend to issues as needed. They are not there on a consistent schedule. To get a tour please contact us at [email protected].
	What type of work spaces do you have?
	Desks, tables, offices and rooms. You do not need a membership to book space. We have two floors, and both have floating and dedicated sitting and adjustable standing desks, a reserve-able multi-monitor station, phone rooms, reserve-able private rooms, and couches / lounge areas. The first floor has a conference room facing the sidewalk, a kitchen, and conversations and zoom calls are allowed in the common space, whereas the second floor common space is a quiet zone. There is a lounge area to work in for a more kicked back atmosphere. The deck outside can accommodate up to 6 at a time for shaded work space during the summer months when it is nice.
	Does PelotonLabs have parking?
	There is all-day free street parking is available on side streets next to and behind our building on Deering Ave, Cumberland Ave and Mellen St. There are free one and two hour spots are available right out front on Congress St. Adams Management sometimes has spots for rent nearby; 207-772-5030. Note: The city does regularly ticket in the one/two hour spots. Be vigilant with your time management. Also the top of Deering Ave facing down the hill can be a dangerous place to park in snowy/slippery weather.
	Do you have bicycle parking?
	Yes. You are welcome to store a bike in the common space inside - there are racks up front. Outside, there are signs you can lock to on the sidewalk, and another bike rack in the backyard if you go through the alley to the left of the building.
	Can I receive mail and packages at PelotonLabs?
	Yes. USPS and FedEx have keys to our building, but UPS does not have an easy way to deliver to us- they leave a note on the door. You must sign up for a mailbox with us for a small fee. It's important to note that if you discontinue your membership we return all mail to sender, so we encourage you to have mail sent here judiciously and/or only if you're planning on being a long-term tenant.
	Can I change the thermostat if the temperature is not comfortable?
	Yes. Members are welcome to adjust thermostats in the space by pressing temperature buttons up or down. To ensure it stays comfortable for others, follow these notes: Please leave system on “auto” rather than “heat” or “cool” Do not press the “hold” button, as the hold button makes your change permanent rather than temporary (the system is programmed to reset evening and morning) If you accidentally press “hold”, press “cancel” to release
	Do you have any outdoor workspace?
	Yes. We have a lovely back deck where the internet works well! Please use and enjoy the back deck!

Billing
	How do I get a copy of my invoice?
	You can log on and view or download invoices at any time. Start here http://www.pelotonlabsportland.com Click on Log In Fill in your email and password Click on My Account Click on Billing Click the icon next to the invoice you want to download
	How do I change my credit card?
	You can log on and change your credit card at any time. Start here http://www.pelotonlabsportland.com Click on Log In Fill in your email and password Click on My Account Click on Billing Click on Card Payments Enter billing address and credit card number
	What are total membership start up costs?
	Total deposits start at $150 and go up depending on membership type. We change an administrative fee of $50 on all new memberships. We do run specials at times that waive this charge. This fee is non-refundable. We charge a $100 security deposit for monthly memberships. This fee is refundable when membership is discontinued provided your membership is paid up to date. Before any refund is given this deposit will be used to pay any outstanding membership fees. All memberships run from the first day to the last day of the month. Your membership will be prorated, if your start date is after the first day of the month, we will then bill on the first of each month thereafter.
	How do I use a coupon code and book a Work Station?
	Click "Book Space" in the top navigation bar Select "Work Stations" Click "Book Now" on the Work Station you want Enter Date Enter Coupon Click "Add to Basket" Click "Sign In" or "Create an Account"

Bookings
	What are the hours that I can make a booking?
	Hours vary depending on the resource. Bramhall Room- 24 hours 7 days a week Interview Room- 24 hours 7 days a week (Available to members only) Lobby- After 5pm and weekends Dual Monitor Stations- 24 hours 7 days a week (Available to members only) Private Offices- M-F 9am-5pm
	When am I charged for a booking?
	If you are not a member you are charged immediately for your booking. If you are a member, your booking will be estimated* when you book but you will be charged at the same time as your membership at the beginning of the month. *The estimate and the charge may differ if other bookings were added or removed during the month.
	Can I get a refund for my booking if I cancel?
	Yes possibly. If you were charged upfront for your booking and cancel your booking more than 24 hours before the booking, your charge will automatically be refunded. If you cancel less than 24 hours before, it will not be refunded.
	How late can I cancel a booking for a resource?
	Cancellations depend on resource. Bramhall Room- For bookings during business hours, the booking may be cancelled up to fifteen minutes after the booking starts. For morning/evening or weekend bookings, outside of normal business hours, we require a 3 day notice for cancellation. Interview Room- The booking may be cancelled up to fifteen minutes after the booking starts. Lobby- Lobby bookings require at least one week notice and administrative approval. Dual Monitor Stations- No limit. Private Offices- The booking may be cancelled up to fifteen minutes after the booking starts.
	How far in advance can I book a resource?
	It depends on the resource. Bramhall Room- up to 6 months in advance Interview Room- up to 6 months in advance Lobby- up to 6 months in advance Dual Monitor Stations- up to 1 week in advance Weekly Offices- within the current month Daily Offices- up to 1 week in advance
	How much advance notice is required to book a resource?
	Generally if the resource is available. Right up to the minute. Bramhall Room- For bookings during business hours you may book up to the minute you start, on the half hour. Bookings after hours or on weekends need additional notice. Interview Room- You may book up to the minute you start, on the half hour. Lobby- Reservations for members require a one week notice and administrative approval. Reservations for non-members require the same. Dual Monitor Stations- You may book up to the minute you start, on the quarter hour. Private Offices- You may book up to 9am. Daily offices are booked from 9am to 5pm.
	How do I access the space for a booking?
	You will receive an email with instructions on how to access PelotonLabs before your booking. We use an automated system called Kisi to manage our door system. You can create your Kisi account at anytime. Please use the same email as the one you registered with PelotonLabs. You will not have access to the PelotonLabs account or space until 15 minutes before the booking starts. If you have additional attendee who need access. Please click Add Attendees at the bottom of the reservation form when you create the booking. You can also edit your booking and add attendees up to 2 hours before the meeting.
Covid 19
	What precautions are you taking regarding Covid-19?
	We are following CDC guidelines and are taking other specific steps. We provide hand sanitizer, lysol spray, and wipes throughout the space. We installed Medify Merv 13 portable HEPA filter air purifiers that purify the air every 30 minutes. We have ensured that our HVAC system is operating optimally, and that the exhaust fans in the bathrooms, interview room, and phone room are well functioning. We request that members who do not feel well stay home.
	Do I have to wear a mask in the space?
	No

For New Members
	What happens after I sign up online? How do I get access to the space?
	We use an app called Kisi for our door operation which is connected to our Member management system. You will receive an email with an invitation to download Kisi; you must use the same email you used to sign up at PelotonLabs. You will then have access to the space according to your membership plan.
	How do I know what seats are available to sit at?
	We almost always have resources available either desks or common tables available. To view and book available resources online click here.
	How do I get to know other members?
	Peloton is a friendly place! We invite you to say hello to others and introduce yourself when you enter the space and when you take breaks. Members can search and message other members directly through our online directory. We also occasionally hold in-person meetups.
	Where can I take calls or online meetings?
	You have a few options depending on your needs. You can take phone and zoom calls anywhere on the first floor. We have a great white noise system, and we encourage members to use earbuds or headsets. We have a phone room on each floor for calls that need privacy. They can be reserved for that day by scheduling it on the white board on the door of the room. Please be courteous to fellow members and limit your time for each use to 90 minutes or less. You can rent an office for the day, or Bramhall or Interview Room by the hour if you want privacy for multiple hours at a time. The second floor open space is a quiet zone with no phone calls allowed. Note: Please lock the door when you are using the phone room to prevent others accidentally walking in during your call.
	How noisy is it in the space?
	The second floor is generally quiet because it is in the quiet zone which does not allow phone/zoom calls or conversations. Although it does have a phone room which you can duck into for a call. The first floor can depend on how many people are in the space at the same time. You are welcome to take calls and have conversations at a reasonable sound level everywhere on the first floor. Most members are very considerate and try to not disturb others. We also have an excellent "voice masking" white noise system that obscures words and voices so that even in open spaces conversations are muted.
	Can I check out the space before signing up?
	Yes. Contact us at [email protected] to set up a time.
	Can I book an office conference room or workstation with out a membership?
	Yes. You can book by the hour & day. You still need to create an account online so that you can manage your payments and make changes to any bookings directly.
	Can I access the building 24/7?
	Yes, if your membership allows. Different memberships allow for different access times. See Membership Plans for details.

Membership Management
	How do I change my membership type?
	You can log on and change your membership for the following month at any time online. Start here http://www.pelotonlabsportland.com Click on Log In Fill in your email and password Click on My Account Click on Plans and Benefits Click on Change This Plan If you would like to upgrade for the current month, please contact the General Manager at [email protected]
	How do I cancel my membership?
	You can log on and cancel your membership at any time online. Your cancellation will be effective the following month. If you cancel with less than 2 weeks notice will surrender your security deposit. Start here http://www.pelotonlabsportland.com Click on Log In Fill in your email and password Click on My Account Click on Plans and Benefits Click on Cancel Subscription
	How do I put my membership on hold?
	You may make changes to your membership online at any time. If you just need a break, we encourage you to choose “Pause(Membership Hold)”. This is a cost of $5/month and allows you to keep your key. This reserves your place as a member and keeps you from having to pay the startup fees again. Start here http://www.pelotonlabsportland.com Click on Log In Fill in your email and password Click on My Account Click on Plans and Benefits Click on Change This Plan Click For Existing Members Tab Choose Your Membership

Office Equipment
	What are the phone numbers in each conference room?
	There is a conference phone in the Bramhall Room. The landline number is labelled on the phone cable connection. Bramhall Room: 207-899-4253
	Is the internet fast? How do I connect?
	We have a 500x500 fiber connection. There are two wireless networks available: “Peloton-Guest” and “Peloton-Members”. Only "Peloton-Members" is connected to the printer. The locations of routers are in the floorplan. You will be sent passwords when you create a membership or booking. There are also multiple wired connections throughout the space. If you have issues please notify the Help Desk through the button on top right of our website.
	Is there a printer available?
	We have an all-in-one printer, copier, and scanner that is connected via Wi-Fi. You need to be on the “Peloton-Members” network to connect to it. If you have issues please notify the Help Desk. To install printer drivers- go to www.Sbmweb.com generic drivers don’t always work. To scan to email - Tap the Mail button on the Home Screen; enter destination email address and subject, and press start. PRO TIP- Use the little keyboard that pulls out from under the touch screen. To add paper- Only fill tray #1: the top tray. It’s best to add a whole ream at one time.
	What is that noise in the background?
	We have a voice masking system installed throughout the building, that helps increase privacy and productivity. It can also be used as a sound system. Speech Privacy Systems VA-100 Basic Setup: It is located on the wall behind the black couch at the front of the first floor. To change the volume, press the left or right arrow to get it to the "Masking" setting, and press the up or down arrow to set it at desired level. Generally, it is set at between 17 and 20.
	Can I send and receive Faxes from PelotonLabs?
	The printer works as a fax; the number is 207-756-8938. To send a FAX: Press the Fax icon on the screen. Place your documents in the feeder on top of the printer. Type in the number and press send. If the fax does not work for you, you can do a test: Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963). When your fax is received by the HP Test Fax Service, they will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
	Can I turn the thermostat up or down?
	This is a shared work space, so please respect everyone by not tampering with the thermostat. If it is too cold or warm during regular business hours contact us via the help desk. If you are alone in the building, make adjustments as you see fit, but do not press the hold button. The locations of thermostats are in the floorplan. The operation instructions are folded behind each thermostat.

More About PelotonLabs
	What are some places to walk to on a break?
	There are several parks within a 10 minute walk. Right outside our doors is Bramhall Square and Quiero Cafe which has shade trees and benches, and excellent latino food. Minutes away is the Western Promenade with views towards the White Mountains. A couple blocks down is Deering Oaks Park, which has tall oaks and a duck pond.
	What Holidays does PelotonLabs observe?
	PelotonLabs is closed to non-members on the following holidays. New Year's Day Martin Luther King Jr Day Presidents’ Day Patriot’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day after Thanksgiving Christmas Day
	Where can I get coffee or a snack/lunch?
	Nearby there are several places within walking distance. Right next door is Quiero Cafe an excellent lunch spot that offers empanadas and other healthy Latin American fare at reasonable prices, and has outdoor seating. One block down across Congress Street is Tandem Coffee, an award-winning bakery and coffee shop. One block down Vaughn Street is the Other Side Deli, which offers house cured meats and sandwiches. Within another 10 minutes are at least another 20 restaurants.
	What is the history of PelotonLabs?
	PelotonLabs is a coworking space and entrepreneurship incubator that opened in February 2011 at 795 Congress Street in Portland, Maine. It was conceived of and developed by Peter Bass and Liz Trice. The two had previously worked on residential developments incorporating amenities for people living alone. The name Peloton (PEL-uh-TON) Labs refers to the main group of riders during a cycling road race, where cyclists from different teams work together to move faster as a group. The intention was to create a place for independent professionals to work together to accelerate the growth of our members and region. We also discovered that "Peloton" means "fearless in Finnish, which we thought apt, as so many members are stepping out into new areas of their lives. The PelotonLabs building at 795 Congress was designed by David Lloyd and Kevin Gough of Archetype PA. Interiors were designed by Sally Anderson also of Archetype. The building was built by Portland Builders. The property was originally the site of a local landmark, Binga’s Wingas, which was destroyed in a fire in 2008.
	Are dogs allowed at PelotonLabs?
	Yes with restrictions. We’ve had a generally good experience with friendly, well-socialized dogs, so allow them provided there is no disruption to members or visitors. If you do bring in your dog, please check with others to make sure they are comfortable and keep them leashed. Be mindful that we host an international community in which dogs around the world are not friendly or domesticated.