FAQ's

**COVID-19**

Are dogs allowed at PelotonLabs?
What do I do if I think I may have Covid-19 and have been at PelotonLabs?

We request that members who do not feel well stay home.  In addition: 
  • We ask that they notify us if they have been in Peloton in the last week AND have tested positive for Covid -19. 
  • We ask that they not return until they’ve been symptom-free for seven days.
Are dogs allowed at PelotonLabs?
What precautions are you taking regarding Covid-19? 

We are following CDC guidelines and are taking other specific steps.
  • We ask that members wear masks while walking about the space.
  • We provide hand sanitizer, lysol spray, and wipes throughout the space.
  • We installed Medify Merv 13 portable HEPA filter air purifiers that purify the air every 30 minutes.
  • We have ensured that our HVAC system is operating optimally, and that the exhaust fans in the bathrooms, interview room, and phone room are well functioning. 
  • We request that members who do not feel well stay home.
Are dogs allowed at PelotonLabs?
Do I have to wear a mask in the space?

  • We ask that members wear a mask when walking about the space.
  • We have complimentary fabric and disposable masks at the front desk.
  • You do not have to wear a mask once you are settled at your work station. We ask that members maintain a minimum 6’ distance, wash or sanitize their hands regularly, and don’t come in if you are feeling ill or have been in contact with someone you suspect may be ill.

Amenities

Are dogs allowed at PelotonLabs?
Do you have a projector and screen?

Yes. There is a projector and screen in the Bramhall room. You also may connect to the large flat screen TV in the Bramhall room for presentations. We have a bluetooth connection as well as many connectors to borrow for a wired connection.  
Are dogs allowed at PelotonLabs?
When is staff present? 

Team members come in and out throughout the day to attend to issues as needed. They are not there on a consistent schedule. To get a tour please contact us at [email protected].
Are dogs allowed at PelotonLabs?
What type of work spaces do you have? 

Desks, tables, offices and rooms.

The first floor is a bustling space with individual desks, group tables, dedicated desks, and private offices. There is a lounge area to work in for a more kicked back atmosphere. The deck outside can accommodate up to 6 at a time for shaded work space during the summer months when it is nice.

Second floor is a quieter work area with plenty of light. Desks and private office spaces make up most of the layout. If you need to rest or relax, the Centering Space with a couch in the front area is the place you should take advantage of.

Are dogs allowed at PelotonLabs?
Does PelotonLabs have parking? 

No. However you do have a few options.
  • All day free street parking is available on side streets next to and behind our building on Deering Ave, Cumberland Ave and Mellen St.
  • Free one and two hour spots are available right out front on Congress St.
  • We have a neighbor that rents spots for $100/month if you would like a paid regular space. Contact the Manager for more information.
Note: The city does regularly ticket in the one/two hour spots. Be vigilant with your time management. Also the top of Deering Ave facing down the hill can be a dangerous place to park in snowy/slippery weather.
Are dogs allowed at PelotonLabs?
Do you have any outdoor workspace?

Yes. We have a lovely back deck where the internet works well! Please use and enjoy the back deck!

Billing

Are dogs allowed at PelotonLabs?
How do I get a copy of my invoice?

You can log on and view or download invoices at any time.
  • Start here http://www.pelotonlabsportland.com
  • Click on Log In
  • Fill in your email and password
  • Click on My Account
  • Click on Billing
  • Click the icon next to the invoice you want to download
Are dogs allowed at PelotonLabs?
How do I change my credit card?

You can log on and change your credit card at any time.
  • Start here http://www.pelotonlabsportland.com
  • Click on Log In
  • Fill in your email and password
  • Click on My Account
  • Click on Billing
  • Click on Card Payments
  • Enter billing address and credit card number
Are dogs allowed at PelotonLabs?
What are total membership start up costs?

Total deposits start at $150 and go up depending on membership type.
  • We change an administrative fee of $50 on all new memberships. We do run specials at times that waive this charge. This fee is non-refundable. 
  • We charge a $100 security deposit for monthly memberships. This fee is refundable when membership is discontinued provided your membership is paid up to date.  Before any refund is given this deposit will be used to pay any outstanding membership fees.
  • We charge a deposit of $50 for all 24/7 key access fobs. This fee is refundable within 30 days of membership termination with the return of the key.  Before any refund is given this deposit will be used to pay any outstanding membership fees.
  • All memberships run from the first day to the last day of the month. Your membership will be prorated, if your start date is after the first day of the month, we will then bill on the first of each month thereafter. 

Bookings

What are the hours that I can make a booking?
What are the hours that I can make a booking?

Hours vary depending on the resource.
  • Bramhall Room- 24 hours 7 days a week
  • Interview Room- 24 hours 7 days a week (Available to members only)
  • Lobby- After 5pm and weekends
  • Dual Monitor Stations- 24 hours 7 days a week  (Available to members only)
  • Private Offices- M-F 9am-5pm
When am I charged for a booking?
When am I charged for a booking?

  • If you are not a member you are charged immediately for your booking.
  • If you are a member, your booking will be estimated* when you book but you will be charged at the same time as your membership at the beginning of the month. 
*The estimate and the charge may differ if other bookings were added or removed during the month.
Can I get a refund for my booking if I cancel?
Can I get a refund for my booking if I cancel?

Yes possibly. If you were charged upfront for your booking and cancel your booking more than 24 hours before the booking, your charge will automatically be refunded. If you cancel less than 24 hours before, it will not be refunded.  
How late can I cancel a booking for a resource?
How late can I cancel a booking for a resource?

Cancellations depend on resource.
  • Bramhall Room- For bookings during business hours, the booking may be cancelled up to fifteen minutes after the booking starts. For morning/evening or weekend bookings, outside of normal business hours, we require a 3 day notice for cancellation. 
  • Interview Room- The booking may be cancelled up to fifteen minutes after the booking starts.
  • Lobby- Lobby bookings require at least one week notice and administrative approval.
  • Dual Monitor Stations- No limit. 
  • Private Offices- The booking may be cancelled up to fifteen minutes after the booking starts.
How far in advance can I book a resource?
How far in advance can I book a resource?

It depends on the resource.
  • Bramhall Room- up to 6 months in advance
  • Interview Room- up to 6 months in advance
  • Lobby- up to 6 months in advance
  • Dual Monitor Stations- up to 1 week in advance
  • Weekly Offices- within the current month
  • Daily Offices- up to 1 week in advance
How much advance notice is required to book a resource?
How much advance notice is required to book a resource?

Generally if the resource is available. Right up to the minute.
  • Bramhall Room- For bookings during business hours you may book up to the minute you start, on the half hour. Bookings after hours or on weekends need additional notice. 
  • Interview Room- You may book up to the minute you start, on the half hour.
  • Lobby- Reservations for members require a one week notice and administrative approval. Reservations for non-members require the same. 
  • Dual Monitor Stations- You may book up to the minute you start, on the quarter hour.
  • Private Offices- You may book up to 9am. Daily offices are booked from 9am to 5pm.

For New Members

What happens after I sign up online? How do I get access to the space?

What happens after I sign up online? How do I get access to the space?

We will contact you. After you sign up online, we will contact you to schedule a time to orient you to the space and give you access.
How do I get to know other members?
How do I get to know other members?

Peloton is a friendly place! We invite you to say hello to others and introduce yourself when you enter the space and when you take breaks. Members can search and message other members directly through our online directory. We also occasionally hold in-person meetups.
Where can I take calls or online meetings?
Where can I take calls or online meetings?

You have a few options depending on your needs.
  • You can take phone and zoom calls anywhere on the first floor. We have a great white noise system, and we encourage members to use earbuds or headsets. 
  • We have a phone room on each floor for calls that need privacy. They can be reserved for that day by scheduling it on the white board on the door of the room. Please be courteous to fellow members and limit your time for each use to 90 minutes or less.
  • You can rent an office for the day, if you want privacy for multiple hours at a time.
  • The second floor open space is a quiet zone with no phone calls allowed. 

Note: Please lock the door when you are using the phone room to prevent others accidentally walking in during your call.

Can I check out the space before signing up?
Can I check out the space before signing up?

Yes. Contact us at [email protected] to set up a time.
Can I access the building 24/7?
Can I access the building 24/7?

Yes,  if your membership allows. Different memberships allow for different access times. See Membership Plans for details.

Membership Management

How do I change my membership type?
How do I change my membership type?

You can log on and change your membership for the following month at any time online.If you would like to upgrade for the current month, please contact the General Manager at [email protected]
How do I cancel my membership?
How do I cancel my membership?

You can log on and cancel your membership at any time online.

Your cancellation will be effective the following month. If you cancel with less than 2 weeks notice will surrender your security deposit.
How do I put my membership on hold?
How do I put my membership on hold?

You may make changes to your membership online at any time.

If you just need a break, we encourage you to choose “Pause(Membership Hold)”. This is a cost of $5/month and allows you to keep your key. This reserves your place as a member and keeps you from having to pay the startup fees again.
  • Start here http://www.pelotonlabsportland.com
  • Click on Log In
  • Fill in your email and password
  • Click on My Account
  • Click on Plans and Benefits
  • Click on Change This Plan
  • Click For Existing Members Tab
  • Choose Your Membership

Office Equipment

What are some places to walk to on a break?
What are the phone numbers in each conference room?

There is a conference phone in the Bramhall Room. The landline number is labelled on the phone cable connection.

  • Bramhall Room: 207-899-4253

What Holidays does PelotonLabs observe?
How do I connect to the internet?

There are two wireless networks available: “Peloton-Guest” and “Peloton-Members”. Only "Peloton-Members" is connected to the printer. The locations of routers are in the floorplan. Contact [email protected] for access. 

There are also multiple wired connections throughout the space.

We have multiple redundancies built into the system, but if you have issues please notify the Help Desk. 

Where can I get coffee or a snack/lunch?
Is there a printer available?

We have an all-in-one printer, copier, and scanner that is connected via Wi-Fi. You need to be on the “Peloton-Members” network to connect to it. If you have issues please notify the Help Desk. 

  • To install printer drivers- go to www.Sbmweb.com generic drivers don’t always work. 
  • To scan to email - Tap the Mail button on the Home Screen; enter destination email address and subject, and press start. PRO TIP-  Use the little keyboard that pulls out from under the touch screen.
  • To add paper- Only fill tray #1: the top tray.  It’s best to add a whole ream at one time.
What is the history of PelotonLabs?
What is that noise in the background?

We have a voice masking system installed throughout the building, that helps increase privacy and productivity. It can also be used as a sound system.

Speech Privacy Systems VA-100 Basic Setup:

  • Press the left or right arrow to get to “Masking” setting.

  • Press the up or down arrow to set it at desired level.

  • Generally, it is set at between 17 and 20.

  • To see specifications and more info, click here.

Are dogs allowed at PelotonLabs?
Can I send and receive Faxes from PelotonLabs?

The printer works as a fax; the number is 207-756-8938.

To send a FAX:

  • Press the Fax icon on the screen.

  • Place your documents in the feeder on top of the printer.

  • Type in the number and press send.

  • If the fax does not work for you, you can do a test:

    • Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).

    • When your fax is received by the HP Test Fax Service, they will generate a return fax to you within five minutes confirming that we received your fax.

    • This verifies that you can both send and receive a fax with your fax machine.

Are dogs allowed at PelotonLabs?
Can I turn the thermostat up or down?

This is a shared work space, so please respect everyone by not tampering with the thermostat. If it is too cold or warm during regular business hours contact us via the help desk. If you are alone in the building, make adjustments as you see fit, but do not press the hold button. The locations of thermostats are in the floorplan. The operation instructions are folded behind each thermostat.

More About PelotonLabs

What are some places to walk to on a break?
What are some places to walk to on a break?

There are several parks within a 10 minute walk.
  • Right outside our doors is Bramhall Square, which has shade trees and benches. 
  • Minutes away is the Western Promenade with views towards the White Mountains.
  • A couple blocks down is Deering Oaks Park, which has tall oaks and a duck pond. 
What Holidays does PelotonLabs observe?
What Holidays does PelotonLabs observe?

PelotonLabs is closed to non-members on the following holidays.
  • New Year's Day

  • Martin Luther King Jr Day

  • Presidents’ Day

  • Patriot’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veteran's Day

  • Thanksgiving

  • Day after Thanksgiving

  • Christmas Day

Where can I get coffee or a snack/lunch?
Where can I get coffee or a snack/lunch?

Nearby there are several places within walking distance.
  • Right next door is Quiero Cafe an excellent lunch spot that offers empanadas and other healthy Latin American fare at reasonable prices, and has outdoor seating. 

  • One block down across Congress Street is Tandem Coffee, an award-winning bakery and coffee shop. 

  • One block down Vaughn Street is the Other Side Deli, which offers house cured meats and sandwiches. 

  • Within another 10 minutes are at least another 20 restaurants.

What is the history of PelotonLabs?
What is the history of PelotonLabs?

PelotonLabs is a coworking space and entrepreneurship incubator that opened in February 2011 at 795 Congress Street in Portland, Maine.

It was conceived of and developed by Peter Bass and Liz Trice. The two had previously worked on residential developments incorporating amenities for people living alone.

The name Peloton (PEL-uh-TON) Labs refers to the main group of riders during a cycling road race, where cyclists from different teams work together to move faster as a group. Our intention was to create a place for independent professionals to work together to accelerate the growth of our members and region. We also discovered that "Peloton" means "fearless in Finnish, which we thought apt, as so many members are stepping out into new areas of their lives. 

The PelotonLabs building at 795 Congress was designed by David Lloyd and Kevin Gough of Archetype PA. Interiors were designed by Sally Anderson also of Archetype. The building was built by Portland Builders. The property was originally the site of a local landmark, Binga’s Wingas, which was destroyed in a fire in 2008.

Are dogs allowed at PelotonLabs?
Are dogs allowed at PelotonLabs?

Yes with restrictions.

We’ve had a generally good experience with friendly, well-socialized dogs, so allow them provided there is no disruption to members or visitors.

If you do bring in your dog, please check with others to make sure they are comfortable and keep them leashed. 

Be mindful that we host an international community in which dogs around the world are not friendly or domesticated.