|What precautions are you taking regarding Covid-19? |
|We are following CDC guidelines and are taking other specific steps.|
|Do I have to wear a mask in the space?|
|Do you have a projector and screen?|
|Yes. There is a projector and screen in the Bramhall room. You also may connect to the large flat screen TV in the Bramhall room for presentations using Chrome Cast or HDMI. We have many connectors to borrow for a wired connection. |
|When are staff present? |
|Team members come in and out throughout the day to attend to issues as needed. They are not there on a consistent schedule. To get a tour please contact us at [email protected].|
|What type of work spaces do you have? |
|Desks, tables, offices and rooms. You do not need a membership to book space.|
We have two floors, and both have floating and dedicated sitting and adjustable standing desks, a reservable multi-monitor station, phone rooms, reservable private rooms, and couches / lounge areas. The first floor has a conference room facing the sidewalk, a kitchen, and conversations and zoom calls are allowed in the common space, whereas the second floor common space is a quiet zone. There is a lounge area to work in for a more kicked back atmosphere. The deck outside can accommodate up to 6 at a time for shaded work space during the summer months when it is nice.
|Does PelotonLabs have parking? |
|Do you have bicycle parking?|
|Yes. You are welcome to store a bike in the common space inside - there are racks up front. Outside, there are signs you can lock to on the sidewalk, and another bike rack in the backyard if you go through the alley to the left of the building.|
|Can I receive mail and packages at PelotonLabs?|
|Yes. USPS and FedEx have keys to our building, but UPS does not have an easy way to deliver to us- they leave a note on the door. You must sign up for a mailbox with us for a small fee. It's important to note that if you discontinue your membership we return all mail to sender, so we encourage you to have mail sent here judiciously and/or only if you're planning on being a long-term tenant. |
|Do you have any outdoor workspace?|
|Yes. We have a lovely back deck where the internet works well! Please use and enjoy the back deck!|
|How do I get a copy of my invoice?|
|You can log on and view or download invoices at any time.|
|How do I change my credit card?|
|You can log on and change your credit card at any time.|
|What are total membership start up costs?|
|Total deposits start at $150 and go up depending on membership type.|
|How do I use a coupon code and book a Work Station? |
|What are the hours that I can make a booking?|
|Hours vary depending on the resource.|
|When am I charged for a booking?|
|Can I get a refund for my booking if I cancel?|
|Yes possibly. If you were charged upfront for your booking and cancel your booking more than 24 hours before the booking, your charge will automatically be refunded. If you cancel less than 24 hours before, it will not be refunded. |
|How late can I cancel a booking for a resource?|
|Cancellations depend on resource.|
|How far in advance can I book a resource?|
|It depends on the resource.|
|How much advance notice is required to book a resource?|
|Generally if the resource is available. Right up to the minute.|
|How do I access the space for a booking?|
|You will receive an email with instructions on how to access PelotonLabs before your booking. We use an automated system called Kisi to manage our door system.|
You can create your Kisi account at anytime. Please use the same email as the one you registered with PelotonLabs. You will not have access to the space until 15 minutes before the booking starts.
If you have additional attendee who need access. Please click Add Attendees at the bottom of the reservation form when you create the booking. You can also edit your booking and add attendees up to 2 hours before the meeting.
For New Members
|What happens after I sign up online? How do I get access to the space?|
|We use an app called Kisi for our door operation which is connected to our Member management system. You will receive an email with an invitation to download Kisi; you must use the same email you used to sign up at PelotonLabs. You will then have access to the space according to your membership plan.|
|How do I know what seats are available to sit at?|
|We almost always have resources available either desks or common tables available. To view and book available resources online click here.|
|How do I get to know other members?|
|Peloton is a friendly place! We invite you to say hello to others and introduce yourself when you enter the space and when you take breaks. Members can search and message other members directly through our online directory. We also occasionally hold in-person meetups.|
|Where can I take calls or online meetings?|
|You have a few options depending on your needs.|
Note: Please lock the door when you are using the phone room to prevent others accidentally walking in during your call.
|How noisy is it in the space?|
|The second floor is generally quiet because it is in the quiet zone which does not allow phone/zoom calls or conversations. Although it does have a phone room which you can duck into for a call. The first floor can depend on how many people are in the space at the same time. You are welcome to take calls and have conversations at a reasonable sound level everywhere on the first floor. Most members are very considerate and try to not disturb others. We also have an excellent "voice masking" white noise system that obscures words and voices so that even in open spaces conversations are muted.|
|Can I check out the space before signing up?|
|Yes. Contact us at [email protected] to set up a time.|
|Can I book an office conference room or workstation with out a membership?|
|Yes. You can book by the hour & day. You still need to create an account online so that you can manage your payments and make changes to any bookings directly.|
|Can I access the building 24/7?|
|Yes, if your membership allows. Different memberships allow for different access times. See Membership Plans for details.|
|How do I change my membership type?|
|You can log on and change your membership for the following month at any time online.|
|How do I cancel my membership?|
|You can log on and cancel your membership at any time online.|
Your cancellation will be effective the following month. If you cancel with less than 2 weeks notice will surrender your security deposit.
|How do I put my membership on hold?|
|You may make changes to your membership online at any time.|
If you just need a break, we encourage you to choose “Pause(Membership Hold)”. This is a cost of $5/month and allows you to keep your key. This reserves your place as a member and keeps you from having to pay the startup fees again.
|What are the phone numbers in each conference room?|
There is a conference phone in the Bramhall Room. The landline number is labelled on the phone cable connection.
|Is the internet fast? How do I connect?|
We have a 500x500 fiber connection.
There are two wireless networks available: “Peloton-Guest” and “Peloton-Members”. Only "Peloton-Members" is connected to the printer. The locations of routers are in the floorplan. You will be sent passwords when you create a membership or booking.There are also multiple wired connections throughout the space.
If you have issues please notify the Help Desk through the button on top right of our website.
|Is there a printer available?|
We have an all-in-one printer, copier, and scanner that is connected via Wi-Fi. You need to be on the “Peloton-Members” network to connect to it. If you have issues please notify the Help Desk.
|What is that noise in the background?|
We have a voice masking system installed throughout the building, that helps increase privacy and productivity. It can also be used as a sound system.
Speech Privacy Systems VA-100 Basic Setup:
|Can I send and receive Faxes from PelotonLabs?|
The printer works as a fax; the number is 207-756-8938.
To send a FAX:
|Can I turn the thermostat up or down?|
|This is a shared work space, so please respect everyone by not tampering with the thermostat. If it is too cold or warm during regular business hours contact us via the help desk. If you are alone in the building, make adjustments as you see fit, but do not press the hold button. The locations of thermostats are in the floorplan. The operation instructions are folded behind each thermostat.|
More About PelotonLabs
|What are some places to walk to on a break?|
|There are several parks within a 10 minute walk.|
|What Holidays does PelotonLabs observe?|
|PelotonLabs is closed to non-members on the following holidays.|
|Where can I get coffee or a snack/lunch?|
|Nearby there are several places within walking distance.|
|What is the history of PelotonLabs?|
|PelotonLabs is a coworking space and entrepreneurship incubator that opened in February 2011 at 795 Congress Street in Portland, Maine.|
It was conceived of and developed by Peter Bass and Liz Trice. The two had previously worked on residential developments incorporating amenities for people living alone.
The name Peloton (PEL-uh-TON) Labs refers to the main group of riders during a cycling road race, where cyclists from different teams work together to move faster as a group. The intention was to create a place for independent professionals to work together to accelerate the growth of our members and region. We also discovered that "Peloton" means "fearless in Finnish, which we thought apt, as so many members are stepping out into new areas of their lives.
The PelotonLabs building at 795 Congress was designed by David Lloyd and Kevin Gough of Archetype PA. Interiors were designed by Sally Anderson also of Archetype. The building was built by Portland Builders. The property was originally the site of a local landmark, Binga’s Wingas, which was destroyed in a fire in 2008.
|Are dogs allowed at PelotonLabs?|
|Yes with restrictions.|
We’ve had a generally good experience with friendly, well-socialized dogs, so allow them provided there is no disruption to members or visitors.
If you do bring in your dog, please check with others to make sure they are comfortable and keep them leashed.
Be mindful that we host an international community in which dogs around the world are not friendly or domesticated.